1. General Information*
    • Little Llama is committed to providing high-quality products and ensuring customer satisfaction. However, please note that all sales are final. We do not offer refunds or exchanges for any purchases.

2. Shipping and Delivery

    • We process orders within 2-3 business days after the order is placed. Once processed, your order will be shipped according to the shipping method you selected at checkout.
    • Shipping times may vary depending on your location and shipping method chosen. Estimated delivery times will be provided at checkout.
    • Our delivery times vary depending on the destination and the item ordered. Generally, you can expect your order to arrive within 3 to 7 business days. Please note that these timelines are estimates and may vary due to unforeseen circumstances
    • Little Llama is not responsible for delays caused by the carrier, customs, or any other circumstances beyond our control.

3. Damage in Stitching

    • While we do not offer refunds or exchanges, we stand by the quality of our products. If you receive an item with a defect in the stitching, please contact our customer service team within 14 days of receiving your order.
    • To request a repair, please provide your order number, a detailed description of the defect, and photos of the damaged area.
    • Once approved, you will be required to ship the item back to us at your expense. We will repair the stitching and ship the item back to you at no additional cost.

4. Reporting Damage

    • To report a stitching defect, please email us at [email address] or contact us through our website with the required information.
    • We will review your request and respond within 3 business days with further instructions.

5. Shipping Costs

    • All shipping costs for returning items for repair are the responsibility of the customer.
    • Little Llama will cover the shipping costs to return the repaired item to the customer.

6. Additional Information

    • Little Llama reserves the right to determine whether the reported defect qualifies for repair.
    • Any items sent back for repair without prior approval will not be accepted and will be returned to the sender at their expense.

7. Contact Us

    • For any questions or concerns regarding our shipping policy, please contact us at contactlittlellama@gmail.com or through our website’s contact form.

Thank you for shopping with Little Llama. We appreciate your understanding and support.