At Little Llama, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully.

### Eligibility for Returns
– Items must be in their original condition, unused, and with all tags and packaging intact.
– Returns must be initiated within 3 days of receiving your order. Unfortunately, we cannot accept returns or provide refunds for complaints made after this period.

### Non-Returnable Items
– Custom or personalized orders
– Items purchased on sale or with a discount

### How to Initiate a Return
1. *Contact Us*: Email our customer service team at support@littlellama.com within 3 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. *Return Authorization*: Our team will review your request and, if approved, provide you with return instructions.
3. *Ship the Item*: Please carefully pack the item and ship it back to us as per the instructions provided. You are responsible for the return shipping costs.

### Refunds
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed within 5 – 10 business days and a credit will automatically be applied to your original method of payment. The refund will be applied to your original method of payment, and the time it takes to appear in your account may vary depending on your bank or credit card issuer.

### Exchanges
– We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us within 3 days of receiving your order.

### Damaged or Defective Items
– If you receive a damaged or defective item, please contact us immediately at support@littlellama.com with your order number and a photo of the damaged item. We will arrange for a replacement or refund.

### Contact Us
If you have any questions about our return policy, please contact our customer service team at:

    • Email: contact@littlellamafarm.com
    • Phone:+91 99718 66466
    • Mailing Address: Jindal agencies Pvt Ltd
      Plot No. 5 industrial area , phase 1
      Chandigarh- 160002

Thank you for shopping with Little Llama. We appreciate your understanding and cooperation.